My career started out in the world of banking. Throughout the early years my role was very much centred around sales and customer service and as a result of many successes on this path I qualified as a Financial Consultant and moved into the world of life and pensions. This position opened a gate of opportunities including a training role and in 2010 I finally stepped down from a Senior Management Position and launched LK Learning Solutions – A Training and Coaching Business.
My earlier programmes were built around sales & service excellence, managerial and team training. I always had a great interest in psychology so over the next few years, to enhance these programmes, I gained qualifications in Psychology CBT, Emotional Intelligence, Psychometric Testing and Conflict Management. In 2013 I developed my first wellbeing programme The Resilience and Wellbeing Springboard© which is still currently being delivered nationwide.
As I was in my direct sales and service roles I am still now very much committed to ensuring the client’s needs are at the heart of everything I do. Before I commence working with an individual, a team or an organisation I set out first to understand their behavioural learning goals and objectives. I explore the perceived barriers that are getting in the way of achieving these objectives and in doing so capture a specific picture of what success might look like. When all becomes clear I work with my client(s) in designing effective solutions combining the appropriate learning tools and modalities that will meet their specific goals and expectations. I stay close to my client(s) till the goals and desired results become a reality.
My work today focuses on Sales & Service Excellence, Individual and Team coaching and Leadership.
I am great believer that everybody has the potential to learn and grow and the biggest room in the world is the room for improvement. I ensure my workshops, both virtual and classroom are packed with interactive and thought provoking modules, hands on exercises and fun. I am a Qualified Financial Advisor (QFA) An Accredited DiSC® Practitioner, An Associate Partner with Wiley, and a Certified Facilitator and Coach in The RocheMartin Emotional Capital Report – ECR™. I hold a diploma in Psychology, Cognitive Behavioural Therapy, Emotional Intelligence and am about to complete a certificate in mediation with the MII. I have just recently completed a post-grad certificate in Workplace Wellness, Leadership and Occupational Psychology In Trinity College Dublin. I am a member of the Institute of Bankers and the Irish Institute of Training and Development.