L K Learning Solutions provide Open and Customised Programmes tailored to your specific needs which transform leaders, managers, teams and individuals.
The Resilience & Wellbeing Springboard
Stress can manifest itself in many different ways. Anything from the common cold to chronic pain can be linked to stress. Poor performance, absenteeism, unproductive conflict are many of the issues that can arise when stress is not managed in the workplace.
In the Resilience & Wellbeing Springboard participants gain a deep understanding of stress both good and bad. They learn new ways to challenge their perception of stress. They examine their personal triggers, find ways to take back control and strengthen their protection mechanism when faced with adversity.
The programme analyses Positive Psychology and provides practices to enhance positive emotions, improve relationships and increase a sense of meaning and engagement in everyday life.
Leading with Emotional Intelligence
Building individuals’ emotional intelligence skills to enhance their personal and professional effectiveness is a key element of the Roche Martin programme. Underpinned by The Roche Martin Emotional Capital Report (ECR)™ a powerful tool that has been proven across the world to measure Emotional Intelligence Competencies it has been prove to help Leaders, Managers, Teams and Individuals . The ECR™ measures the 10 social and emotional competencies that play a key role in determining success and has been successfully used in Leadership Development, Diversity and Inclusion,Team Building, Cultural Transformation and Recruitment
Everything DiSC® is a personal development learning experience that measures preferences and tendencies based on the DiSC® model. This simple yet powerful model describes four basic styles D, i, S, and C and serves as the foundation of the Everything DiSC® Application Suite. It starts with an online personal assessment to determine your DiSC® style. Participants receive personalised insights that deepen their understanding of self and others.
Dealing with Difficult Customers
How to deal with difficult customers must be one of the most sought-after solution in most organisations. Whether it is on the phone, face to face, on email or web chat difficult customers are asking to be heard and they are on the increase.
Understanding emotions, recognising common triggers, addressing complaints and developing techniques to de-escalate any situation are just some of the skills this programme offers.