Dealing with Difficult Customers
Dealing with Difficult Customers forms part of the Service Excellence programme. In this workshop participants gain a better understanding of how to deal with challenging situations and demanding customers. They examine the common triggers that create unnecessary hostility and develop techniques to effectively de-escalate a challenging situation. Emotional intelligence, language, listening and questioning skills and the power of empathy form the main modules supported by interactive thought provoking exercises and tangible actions that can be brought back to the office.
Let’s work together
There is no time like the present to get started to work on your short and long-term business goals. Working with an experienced business coach is the first step towards meeting your outcomes.